United Kingdom

London, England

Monday - Friday 09:00 - 18:00

info@dermashop.uk
+44 7 803 070 101

Contact with an expert



    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    You can check the shipping status of your parcel in real time by visiting https://track.dpd.co.uk/ and entering your tracking number and postcode. to see when your order will arrive.

    Do you deliver on public holidays?

    DPD does not deliver parcels on bank holidays.

    Do you deliver outside the United Kingtom?

    Unfortunately, we currently only offer delivery within the UK.

    Is next-day delivery available on all orders?

    Please ensure you complete your order before 3:30 PM.

    From Monday to Thursday, choose the "Insured Next Business Day by 12 PM" option.

    If you're placing your order on Friday, select "Saturday by 12 PM" for delivery.

    Are there any other payment options available?

    No, at the moment we only accept bank transfers.

    What should I do if my product arrives damaged?

    If you selected Insured delivery(£12),please provide us with clear photographs of the damaged item within 24 hours of receipt. We will assist you in resolving the issue promptly.

    If you opted for the Standard uninsured delivery (£8.80), please note that we are not liable for damage that occurs during transit.